safety.install_home_cctv — Full Intent Specification

INTENT NAMESPACE: safety
INTENT NAME:      install_home_cctv
FULL ID:          safety.install_home_cctv
VERSION:          v1.0.0
STATUS:           live
TTBS WEIGHTS:     time 0.15 · taste 0.10 · budget 0.30 · safety 0.45
LAST UPDATED:     2026-05-14

Home / small-office CCTV survey + sale + on-site installation + (optional) recurring cloud-storage subscription. Distinct from safety.subscribe_alarm_monitoring because: (a) this is camera-centric (video evidence) not intrusion-alarm-centric (sensor + monitoring center); (b) installation labor is the bulk of work; (c) ONVIF/RTSP compatibility, NVR vs cloud, day-night IR, edge-AI all matter; (d) data sovereignty matters — footage is highly personal under DPDPA. Partners must be CCTV resellers + installers (Hikvision/CP Plus/Dahua certified) or branded ecosystems (Qubo/MI/Eufy/Reolink) with verified installers.

1. NATURAL LANGUAGE COVERAGE

Classifies IN

• "install CCTV at home"
• "3 cameras outside, 2 inside, full setup"
• "Hikvision 4-camera DVR install"
• "doorbell camera + entrance camera"
• "wireless CCTV with mobile app"
• "Qubo cameras 2-pack install at flat"
• "CP Plus 8-channel NVR + 6 cameras"
• "outdoor weatherproof camera install"
• "CCTV with cloud storage subscription"
• "Eufy wire-free cameras setup"

Classifies OUT — borderline NO

• "monitoring service after install" → safety.subscribe_alarm_monitoring
• "personal bodyguard" → safety.book_personal_security
• "buy a camera, I'll install" → marketplace.buy_used_electronics or e-com (not this intent)
• "smart door lock install" → adjacent to lifestyle; out of v1 of this intent
• "fix existing CCTV" → repair service; partner reseller may handle, separate scope

MULTI-INTENT TRIGGERS

• "install CCTV + start monitoring" → safety.install_home_cctv + safety.subscribe_alarm_monitoring
• "install CCTV + electrician for power point"
• "rental property setup — CCTV + alarm + cyber"

2. INPUT — TOMO → PROVIDER

{
  "intent":          "safety.install_home_cctv",
  "intent_version":  "v1.0.0",
  "request_id":      "req_cctv_3q8x_2026-05-14T15:30:00Z",
  "user_session_id": "anon_user_token_or_uid",

  "site": {
    "address_id":   "addr_home_v1",
    "type":          "apartment_2bhk",
    "type_allowed":  ["apartment_1bhk", "apartment_2bhk", "apartment_3bhk_plus", "independent_house", "shop_small", "office_small"],
    "floors_to_cover": 1,
    "outdoor_zones_count": 2,
    "indoor_zones_count":  3
  },

  "preference": {
    "brand":            "Hikvision",
    "brand_allowed":    ["Hikvision", "CP Plus", "Dahua", "Qubo", "Xiaomi MI", "Eufy", "Reolink"],
    "system_type":      "wired_nvr_plus_cameras",
    "system_types_allowed": ["wired_nvr_plus_cameras", "wired_dvr_plus_cameras", "wireless_battery_cameras", "hybrid"],
    "camera_count":     5,
    "resolution":       "4mp",
    "resolution_allowed": ["1080p", "2mp", "4mp", "8mp_4k"],
    "night_vision":     true,
    "two_way_audio":    true,
    "edge_ai_human_detection": true,
    "edge_ai_face_recognition": false
  },

  "storage": {
    "local_nvr_tb":     2,
    "cloud_subscription": "30_day_event_clip",
    "cloud_options_allowed": ["none", "7_day_event_clip", "30_day_event_clip", "30_day_continuous"]
  },

  "installation": {
    "wiring_complexity_band": "moderate",
    "rj45_cabling_meters_estimate": 60,
    "drilling_band": "concrete",
    "ladder_height_m": 4
  },

  "data_consent": {
    "footage_storage_region": "in",
    "regions_allowed":        ["in", "in_only_no_cloud"],
    "third_party_share_consent": false
  },

  "user_constants": {
    "preferred_installers": ["Hikvision Certified Installer", "CP Plus Authorized", "TOMO-vetted local installer"]
  }
}

Field rules

• brand × system_type × camera_count together form the BOM; partner returns priced kit.
• cloud_subscription ≠ none → recurring billing requires UPI Autopay mandate.
• footage_storage_region: in enforced HARD if user toggle is on (DPDPA-aligned data localization preference).
• data_consent.third_party_share_consent: false → partner contract bars sharing.

3. PROVIDER TOOLS

cctv.kit_quote

Returns priced kit + installation labor + cloud subscription rate.

cctv.installer_verify

Confirms installer is brand-authorized or TOMO-vetted; returns badge.

cctv.schedule_install

Books installer slot.

cctv.install_capture

Post-install handover: camera positions photographed, app config tested, footage retention disclosed.

cctv.cloud_subscribe

Sets up Autopay mandate for recurring storage rent.

cctv.warranty_register

Registers each device against partner warranty.

cctv.support_request

For post-install issues (camera offline, app issue).

cctv.cancel

Pre-install only.

4. RESPONSE SHAPE

{
  "intent": "safety.install_home_cctv",
  "request_id": "req_cctv_3q8x_2026-05-14T15:30:00Z",
  "options": [
    {
      "tier": "OK",
      "provider": "CP Plus Authorized Reseller",
      "brand": "CP Plus",
      "system_type": "wired_dvr_plus_cameras",
      "camera_count": 5,
      "resolution": "2mp",
      "kit_inr": 12500,
      "installation_inr": 3500,
      "cloud_subscription_monthly_inr": 0,
      "total_first_payment_inr": 16000,
      "warranty_years": 1,
      "footage_storage_region": "in",
      "installer_badge": "brand_authorized",
      "ttbs_score": 0.62,
      "tier_reason": "cheapest — 2MP, local storage only"
    },
    {
      "tier": "GOOD",
      "provider": "Hikvision Certified Installer",
      "brand": "Hikvision",
      "system_type": "wired_nvr_plus_cameras",
      "camera_count": 5,
      "resolution": "4mp",
      "kit_inr": 22000,
      "installation_inr": 4500,
      "cloud_subscription_monthly_inr": 199,
      "total_first_payment_inr": 26699,
      "warranty_years": 2,
      "edge_ai_human_detection": true,
      "footage_storage_region": "in",
      "installer_badge": "brand_authorized_plus_bg_verified",
      "ttbs_score": 0.85,
      "tier_reason": "balanced — 4MP + human detection + IN-region cloud"
    },
    {
      "tier": "GREAT",
      "provider": "Hikvision Pro Installer",
      "brand": "Hikvision",
      "system_type": "wired_nvr_plus_cameras",
      "camera_count": 5,
      "resolution": "8mp_4k",
      "kit_inr": 38000,
      "installation_inr": 6500,
      "cloud_subscription_monthly_inr": 349,
      "total_first_payment_inr": 44849,
      "warranty_years": 3,
      "edge_ai_human_detection": true,
      "edge_ai_face_recognition": true,
      "footage_storage_region": "in_only_no_cloud",
      "data_consent_third_party_share_disabled": true,
      "installer_badge": "brand_authorized_plus_aadhaar_verified",
      "ttbs_score": 0.93,
      "tier_reason": "4K + edge-AI + IN-only-no-cloud + Aadhaar-verified installer"
    }
  ]
}

5. CONTROLLED VOCABULARIES

site.type

apartment_1bhk · apartment_2bhk · apartment_3bhk_plus · independent_house · shop_small · office_small

system_type

wired_nvr_plus_cameras · wired_dvr_plus_cameras · wireless_battery_cameras · hybrid

resolution

1080p · 2mp · 4mp · 8mp_4k

cloud_subscription

none · 7_day_event_clip · 30_day_event_clip · 30_day_continuous

installer_badge

unverified · brand_authorized · brand_authorized_plus_bg_verified · brand_authorized_plus_aadhaar_verified

footage_storage_region

in · in_only_no_cloud · outside_in (last value rejected when user toggle on)

All STRICT ENUM.

6. TTBS DIMENSIONS

TIME (weight 0.15)

• Slot availability for install
• Install duration estimate
• Same-day vs next-day
• TIME = slot_band × duration_band

TASTE (weight 0.10)

• Brand familiarity
• App UX rating
• Cable-management aesthetics (partner-attested band)
• TASTE = brand_band × ux × aesthetic_band

BUDGET (weight 0.30)

• total_first_payment_inr vs best
• Cloud subscription monthly_inr transparency
• Warranty cost-per-year
• BUDGET = 1 − (total − best) / best

SAFETY (weight 0.45 — dominant)

• installer_badge band
• footage_storage_region IN-aligned
• data_consent.third_party_share_consent: false enforced
• Encryption at rest (AES-256) at partner cloud
• App 2FA available
• Warranty length
• Brand authorized + cert
• Edge-AI privacy mode (face-recognition off by default)
• SAFETY = installer × region × consent × encryption × 2fa × warranty × cert × privacy

HARD FILTERS

1. Footage storage region IN-aligned with user toggle.
2. Installer badge ≥ brand_authorized.
3. Third-party share consent honored (off → partner contract bars sharing).
4. Brand × system_type × resolution combination supported.
5. Cabling complexity matches site declared.

7. COMPLETION CONTRACT

Success criteria

1. Quote accepted; installer assigned with badge.
2. On-site survey re-confirms cabling estimate.
3. Kit delivered; cameras + NVR/DVR installed.
4. App configured on user's phone with 2FA + admin password set by user (not installer).
5. Camera angles photographed and shared with user.
6. Warranty registered; cloud subscription Autopay set (if any).
7. Disclosure of footage storage region + retention.
8. CPC webhook fires on handover.

CPC webhook

{
  "event": "safety.install_home_cctv.completed",
  "intent_id": "safety.install_home_cctv",
  "request_id": "req_cctv_3q8x_2026-05-14T15:30:00Z",
  "order_id": "CCTV9P28",
  "provider": "Hikvision Certified Installer",
  "kit_inr": 22000,
  "installation_inr": 4500,
  "cloud_subscription_monthly_inr": 199,
  "tomo_commission_base_inr": 2700,
  "tomo_commission_inr": 270,
  "pass_through_inr": 24029,
  "installer_badge": "brand_authorized_plus_bg_verified",
  "footage_storage_region": "in",
  "third_party_share_consent": false,
  "completed_at_iso": "2026-05-18T14:30:00+05:30",
  "signature_hmac_sha256": "…"
}

Failure cases

• installer_no_show → reschedule + apology + partial fee waiver per partner.
• kit_dead_on_arrival → DOA replacement window.
• installation_aborted_cabling_impossible → re-survey and replan; partial labor refund.
• cloud_mandate_failed → fall back to local-only; user notified.

8. WIDGET

{
  "widget": "CCTVInstallWidget",
  "header": {
    "site_strip": "2BHK · 5 cameras · 2 outdoor + 3 indoor",
    "data_strip": "Footage stored in India · third-party sharing OFF",
    "warranty_strip": "Up to 3 years included"
  },
  "regions": {
    "region_1_intelligence": ["installer brand-authorized", "BG check ≥ verified", "edge-AI human detection on", "face recognition off (user-controllable)"],
    "region_2_summary": "Survey today, install next slot, ~3 hours on site",
    "region_3_visual": "kit_photo_url (partner-supplied, signed)",
    "region_4_now_pin": "Lock kit + install — 4 slots in your PIN this week",
    "region_5_tomo_choices": [
      {"tier": "OK", "label": "CP Plus 2MP 5-cam · ₹16,000 · local storage", "reason": "cheapest"},
      {"tier": "GOOD", "label": "Hikvision 4MP 5-cam · ₹26,699 + ₹199/mo cloud", "reason": "balanced"},
      {"tier": "GREAT", "label": "Hikvision 4K 5-cam · ₹44,849 + ₹349/mo · no-cloud option + Aadhaar-verified installer", "reason": "highest safety"}
    ]
  },
  "footer_disclosures": [
    "You set the admin password and enable 2FA — installer never knows your credentials.",
    "Footage is stored in India; third-party sharing is OFF by default and can't be flipped on without your re-consent.",
    "Face recognition is disabled by default — toggle in-app only if you understand the privacy trade-off."
  ]
}

9. CACHING POLICY

• Kit quote: 24h TTL.
• Installer badge: cached 30 days; fresh at scheduling.
• Site survey photos: at partner, encrypted; pointer at TOMO.
• Past installs: 5 years on-device, encrypted.
• Footage: NEVER cached or accessed by TOMO.

10. ERROR CODES

11. SANDBOX → PRODUCTION CHECKLIST

• Sandbox installer badge enforcement (drop unauth installer).
• Sandbox region toggle blocks outside_in storage.
• Sandbox cabling-impossible flow refunds correctly.
• Sandbox cloud Autopay mandate test across 3 banks.
• Sandbox face-recognition default OFF; toggle requires re-consent.
• Sandbox kit DOA replacement window enforced.
• Production installer brand-authorization cross-checked with brand portal weekly.
• Production warranty registration auto-completes within 24h.
• Production rate-limit: 1 install / user / 30 days (anti-abuse).
• Production partner contract clause: no third-party footage sharing.
• Production CPC HMAC-SHA256 verified.

12. ANTI-FABRICATION RULES

• NO paid_placement on brands or installers.
• NO synthetic kit / installer photos.
• NO "AI-powered surveillance" marketing — surface only edge_ai_human_detection / face_recognition flags as configured.
• NO bundling cloud subscription into kit price.
• NO claim of warranty length partner can't honor.
• NO claim of brand-authorized when installer is not on brand's roster.
• NO TOMO-issued installer badge — brand or background-check provider's only.
• NO holding footage at TOMO — partner cloud at user's region.
• NO synthetic encryption claim.
• NO marketing language ("smart CCTV").

13. REGULATORY FRAMING

• DPDPA 2023 — footage is personal data; user is data principal; partner cloud is data fiduciary in many scenarios. TOMO is not in the footage loop.
• IT Act 2000 + Section 43A / Reasonable Security Practices — encryption at rest, access logs.
• Telegraph Act 1885 / Wireless Telegraphy Act 1933 — wireless cameras must use unlicensed bands at allowed power.
• MeitY guidelines on data localization for sensitive categories — IN-region storage when toggle on.
• Consumer Protection Act 2019 — installer + partner are service providers.
• TOMO is router only — does NOT operate cameras, does NOT hold footage, does NOT issue warranty.