marketplace.sell_used_electronics

Sell used electronics through TOMO partners (Cashify / Yaantra / Instacash / Apple Trade-In / Samsung Upgrade). Instant quote → at-home diagnostic → escrow payout. TOMO is the listing/quote conversational surface; partner holds money + diagnostic + data-wipe rail.

1. Identity

Intent ID: marketplace.sell_used_electronics
Vertical: marketplace
Verb: sell
Noun: used_electronics
Primary agent: MarketplaceAgent
Sub-agents (DATA only): SafetyAgent (data-wipe-certificate verification), LogisticsAgent (at-home pickup)
Single-intent → completed action: instant quote → at-home diagnostic → data wipe → escrow payout
Handoff layer: L2

2. NL Coverage

"sell my iphone"
"cashify quote for my macbook"
"sell my old laptop"
"trade in iphone for new"
"what is my ipad worth"
"sell my dslr nikon d5600"
"sell my ps4"
"instant cash for my phone"
"sell airpods used"
"at-home pickup sell phone"

Must NOT match: "buy used electronics", "repair my phone".

3. Input (slots)

Slot	Type	Required	Source
`category`	enum	HARD	NL
`brand`	string	HARD	NL
`model`	string	HARD	NL or partner picker
`variant_storage`	string	SOFT	NL
`purchase_year`	int	SOFT	NL
`condition_self_declared`	enum [unboxed, like_new, superb, good, fair]	HARD	quiz
`imei_or_serial`	string	HARD	seller declared
`accessories_present[]`	enum	SOFT	quiz
`pickup_address`	geo	HARD	saved or NL
`pickup_slot`	datetime	HARD	partner calendar
`payout_method`	enum [upi, bank_transfer, partner_credit, store_voucher]	HARD	NL

4. Provider Tools

get_instant_quote(category, brand, model, variant_storage, purchase_year, condition_self_declared) → {quote_inr, quote_ttl_min, quote_id}
schedule_pickup(quote_id, pickup_address, slot) → {visit_id, executive_name, eta_min}
submit_diagnostic_report(visit_id) → {final_offer_inr, delta_inr, downgrade_reasons[]}
accept_offer(visit_id) → {transaction_id, escrow_state}
submit_data_wipe_certificate(transaction_id) → {wipe_cert_id, standard, signed_at_iso}
release_payout(transaction_id) → {utr, settled_at_iso}
cancel_visit(visit_id, reason) → {cancellation_fee_inr}

5. Response Shape

Region 1 — INTELLIGENCE: quote_ttl_min, data_wipe_standard, payout_eta_min, safety_flags, accessories_required_for_max_quote[]
Region 2 — summary: "₹{quote_inr} instant quote, valid {ttl} min. Final after at-home diagnostic + data wipe."
Region 3 — visual: stock reference photo
Region 4 — NOW pin: nearest pickup slot + executive badge
Region 5 — CHOICES: OK (highest quote), GOOD (balanced), GREAT (best match-rate + fastest payout)

6. Controlled Vocabularies

category: smartphone | laptop | tablet | camera | gaming | audio | wearable | monitor
condition_self_declared: unboxed | like_new | superb | good | fair
partner: cashify | yaantra | instacash | apple_tradein | samsung_upgrade | flipkart_smartbuy
payout_method: upi | bank_transfer | partner_credit | store_voucher
data_wipe_standard: nist_800_88 | dod_5220_22m | factory_reset_with_overwrite
downgrade_reason: screen_cracked | battery_health_below_80 | speaker_fault | camera_fault | port_damage | back_panel_dent | software_locked | accessory_missing | water_damage_indicator | imei_mismatch
accessory: original_box | charger | cable | earphones | stylus | strap

7. TTBS Dimensions

Dim	Weight	Signal
Time	0.20	quote TTL, pickup ETA, payout SLA
Taste	0.10	partner brand preference
Budget	0.40	quote, downgrade history, payout speed
Safety	0.30	data wipe certificate, executive ID badge, escrow protection, female-friendly toggle

8. Completion Contract

Complete when:

Seller accepts final offer
escrow_state=escrow_held AND wipe_cert_id present
Payout utr settled
CPC: event=sale_completed, amount_inr = referral fee

9. Widget

CHOICES card (3 partners)
HONESTY strip: "Final offer may differ — average downgrade for {category} = ₹{X}"
SLOT picker + female-executive toggle
POST-DIAGNOSTIC reveal: final + delta + plain-English reasons + Accept/Reject
DATA WIPE confirmation: certificate ID + standard + signed timestamp
PAYOUT pill: pending → held → settled (UTR)

NEVER show AI photos, fake exec ratings, "guaranteed best price".

10. Caching Policy

Key	TTL	Invalidate on
`instant_quote:electronics:{category}:{brand}:{model}:{variant}:{year}:{condition}`	quote_ttl_min (max 720)	partner price refresh
`partner:reputation`	7 days	complaint spike
`executive:availability`	15 min	bookings

No caching of final offer or wipe-cert.

11. Error Codes

Code	Meaning	UX
`MKT_QUOTE_EXPIRED`	TTL elapsed	regenerate
`MKT_IMEI_BLACKLIST`	hard block	reason chip
`MKT_DEVICE_LOCKED`	iCloud/Google account active	unlock prompt
`MKT_EXEC_NO_SHOW`	SLA breach	reschedule + credit
`MKT_DOWNGRADE_EXCESSIVE`	final < 75% quote	honesty + cooling-off
`MKT_WIPE_FAILED`	wipe error	freeze + partner support
`MKT_PAYOUT_BANK_FAIL`	UTR rail fail	freeze + support

12. Sandbox → Production Checklist

100 sample devices across 4 partners
IMEI sandbox verify
Diagnostic dispatch 3 cities
Data-wipe cert flow tested per partner
Payout rail 10 × ₹1
CPC HMAC 50 events
Downgrade ENUM audit
Female-exec toggle
Anti-fab audit

13. Anti-Fabrication Rules

NEVER paid placement
NEVER AI seller-device photos
NEVER synthesise market-comparison ₹
NEVER fake exec ratings
NEVER claim TOMO performs data wipe (partner does)
NEVER hide downgrade reasons
NEVER cache final offer

14. Regulatory Framing

DoT IMEI / CEIR — partner verifies IMEI clean
DPDPA 2023 — data wipe is partner's legal obligation; certificate retained 3 years
MeitY E-Waste Management Rules 2022 — partner must channel devices through authorised recyclers if not resaleable
Consumer Protection Act 2019 — grade + downgrade disclosure mandatory
GST — partner margin scheme on resale
Income Tax — individual sale below ₹50k cash payout = exempt; above = bank/UPI mandatory
Cybercrime advisory — TOMO never asks for device password / Apple ID / Google account